Problem 1: 

When I double click on the Launch Boards Desktop icon, I get an Error and the splash screen (image with the doctor holding the CD) comes up, but I cannot close it.

This problem occurs on Windows 7 and Vista computers and is a result of incorrectly performing the extra 3rd step (setting up the desktop icon to run as an administrator). This is usually caused by omitting the APPLY button click.


    1. You must first stop the boards program (the splash screen) using the windows task manager or an easier way to do this is to simply reboot the computer. However, here are the steps if you do not want to reboot. Note after you reboot or do these steps DO NOT double click the icon again before following the steps in paragraph 2 below.

      1. Hold down the Control, Alt and Delete keys at the same time .
      2. Click on Start Task Manager at the bottom
      3. Make sure the process tab is selected at the top
      4. Scroll to find a process called irz7_reg.exe
      5. Make sure it is highlited and click the End Process button at the lower right side of the task manager window. (note you may have more then one if you repeatedly tried to launch boards.
    2. Repeat step 4 (view a video) to fully understand how to perform these steps.
      1. Move your mouse pointer to the icon of Launch Boards on the Desktop (Green Cadusa) and click the right mouse button for a popup menu.
      2. Select "Properties" command from the popup menu at the bottom.
      3. A dialog box will appear on the screen. Click on the "Compatibility" tab.
      4. Click on Change Settings for all users at the bottom.
      5. Check Run this program as an administrator at the bottom under Privilege Level
      6. Click Apply then the "OK" button to confirm this new setting.
      7. Click Ok again on the Launch Boards Property dialog box
      8. Now double click Launch Boards. You will get the UAC warning. Remember always say Allow and the programs Splash screen will come up. Check "do not show again" and click Close. You are now in Boards. Select what you want to do from the menu across the top.

Problem 2: 

I have a new Netbook computer and when I launch Boards, I just see a picture of Dr. Dallalio and cannot use the program.


Just hit the Enter key which will close the splash screen and you will then be able to access the menu items and use Boards by the Numbers. This is caused by the lower resolution found on the Netbook computers. The newer generation netbooks will fix this problem, however, currently all netbooks have one resolution and many programs will not function at that lower resolution. Luckily, the default button on our splash screen is the Close button, so hitting the Enter key closes our splash screen.

Problem 3: 

The control buttons are either half displayed or not visible in the screens. For example: When you click on the Exam Center, the buttons on the bottom of the screen are not visible or half visible. This may be present on the Test screens as well.


You have your Text set at larger then normal size. To correct this please follow these steps. Watch the video from Microsoft and set the text to normal 100% (Default).

Windows 7:
To make the text on your screen larger or smaller
Open Screen Resolution by clicking the Start button , clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.

Choose one of the following: (Choose Smaller).:
• Smaller - 100% (default). This keeps text and other items at normal size.
• Medium - 125%. This sets text and other items to 125% of normal size.
• Larger - 150%. This sets text and other items to 150% of normal size.
This option appears only if your monitor supports a resolution of at least 1200 x 900 pixels.

Click Apply.
To see the change, close all of your programs and then log off of Windows. This change will take effect the next time you log on.

Windows XP:

  1. Click Start, then Control panel. Select Display.
  2. Then Click the settings tab at the top right
  3. Then click the the Advanced button (lower right).
  4. Change the DPI setting to Normal (96) DPI) by using the drop down arrow on the right.
  5. Click OK and OK again.

View Video on how to change it

Problem 4: 
After installing the program, I get the following error:

An error occurred with the Boards Program.
The App Path is C:\Program Files\Boards 2011
The Common Path is C:\Documents.........
5 The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine
Click here to view an image of the Error


The Microsoft Database Engine did not install properly. You will need to download and install it again. Click Here to download the file. You may Run it or save it to your desktop and double click it to run it. After it starts, just follow the instructions. If you are given a choice to reinstall or repair the Microsoft Office Access engine, Choose this option not uninstall. This means the Boards installer did install it, but it needs to be repaired.


For more information e-mail or call 513-347-0004