Problem
1
I do not know
how to access the program. I have successfully registered,
but how do I get to the log-in page?
Solution:
The original
email that you received contains the link to access
the program. If you do not have the original email,
just type in the following URL into the address field
of what ever browser you are using: app.certifiable.com
Click
here to access the log-in page now. Note
we recommend that you Book Mark this page, so you
can access it easily in the future.
Problem 2
I forgot my
password and cannot log in.
Solution:
Click on the
Forgot Password link in the lower right hand corner
of the log-in page and rest your password.
Problem 3 Authy (Two-Factor
Authentication) Problems:
I Have a new phone and need to
switch my Authy authorization to the new phone.
Solution:
- Go to the Authy Change Phone page.
Note: For security changing your phone number takes
up to 48 hours. Please read everything on this page
before you proceed. Click
here to change your Phone.
- To Reset your phone
Note: Resetting your account will reset all
settings to the default settings and might help
if you aren't getting SMS sent to your phone. Resetting
many times is unnecessary.
If you are not receiving SMS messages after you
reset, verify that you are not using a VOIP number
or a land-line. If you can, try to install the dedicated
app. Click
Here to Reset your phone.
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