Installing
Boards on a Network Computer
Problem: Users canot access the program on a computer
at a hospital or Office computer after the IT person installed
it.
When installing Boards by the Numbers
on a computer that is part of a company or hospital network,
the IT department usually does the install for the doctor
or residency department. Many doctors may have a computer
or IT person that has set up their network and monitors
the doctor's computer or laptop. If this is the case,
please have the IT person read the following;
1. Please install the software while logged in as the
user ID that will be using the program (the doctor or
resident login). Do not install under your ID (usually
an administrator). We have had this happen and when
the Doctor or residents attempt to log in (under their
ID and password), the program is not available or cannot
be used because the installation took place under your
ID (administrator). You will need to call support if
this is the case to obtain a 2nd activation on your
serial number.
2. Boards by the Numbers requires an activation upon
the first use. It will need to access our servers to
confirm a valid serial number and then our servers will
transmit back a validation code that will unlock the
program for 365 days on that computer. You (the IT person),
will need to bring down your firewall or allow this
action for this one time activation. After a successful
download, install and activation, the program will not
require Internet access, so you may then bring up the
firewall.
If you have any question please contact us at (513)
347-0004. Please leave a contact number and time to
reach you if you receive an answering macine message.
|
